At Mercer, we believe in building brighter futures.
Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. We do this by meeting the needs of today and tomorrow. By understanding the data and applying it with a human touch. And by turning ideas into action to spark positive change.
We’re part of Marsh McLennan, the world’s leading professional services firm in risk, strategy and people. We work side by side across disciplines, industries, businesses and borders to solve our clients’ most complex problems.
Mercer is seeking candidates for an exciting client advisory opportunity based in Santiago, Chile:
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Key Account Manager (Global Accounts)The position will involve responsibility for the day-to-day performance of duties to support the Senior Management Team with the servicing and management of the insurance portfolio (including International/global accounts).
What can you expect?
- You will join a team of passionate consultants who have a wealth of expertise in employee benefits and executive career management, rewards and communication.
- You will be able to tap into the expertise across the organization and work with a broad range of colleagues and clients, all while contributing your own knowledge and experiences to work in a highly collaborative and stable environment
- You will contribute to enable team efforts and integrate point solutions into an integrated client offering.
What is in it for you?
- A company with a strong brand and strong results to match.
- The opportunity to start and model the direction of the business.
- Opportunity to engage with other areas of Marsh business to understand the full scope of client relationship and service.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organization.
We will count on you to:
- Support the execution of client benefit strategy by implementing Global Benefits Management appointments and ensuring client satisfaction with underlying services. This includes managing and executing project deliverables for clients’ implementation, ongoing, and renewals. Support monitoring of client employee benefit programs around the world by providing aggregate tracking and reporting to brokers/clients and internal management teams. Facilitate the resolution of delays/issues. Develop action plans for tasks at risk.
- Serve as the day-to-day point of contact for clients, as well as internal parties such as brokers on client deliverables and communications required under a Global Benefits Management appointment. Conduct regular status update calls with clients.
- Kick-off renewals according to client’s policy renewal calendar. Collect and track client policy data via Excel benefit plan trackers. Sense and quality check data received from local brokers making sure that the data complete and provided on time.
- Develop and document process solutions for various health and benefits operational tasks. Includes designing and establishing best practices. Responsible for process execution and ensuring all standard procedures and controls are being followed.
- Communicate with internal and external partners (insurance partners and clients) to educate them on best practices. Serve as subject matter expert for all processes (implementation, ongoing, and renewals).
- Receive inbound inquiries from clients in need of solution assistance.
- Provide sales support, if needed
What you need to have:
- Bachelor’s degree.
- Relevant insurance experience (Colective Health & Life insurance programs).
- Strong domain knowledge and experience in benefits management preferred.
- Strong knowledge of Health and Life Insurance Market.
- Business English proficiency.
- Demonstrated ability to provide superior customer service and maintain positive relationships with client contacts.
- Strong project management skills.
- Ability to develop relationships with various business areas.
- Strong interpersonal skills.
- Should be an exceptional leader, have good customer relations skills, and be goal-driven.
What makes you stand out?
- Growth mindset.
- Solid experience managing International or Global Accounts for a Global Insurance company or broker highly desired.
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 81,000 colleagues and annual revenue of $19 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.
